Frequently Asked Questions

1. What is course dripping ?
Course dripping or Content dripping is the gradual, pre-scheduled release of lessons in a course. Please refer this help article for details - How to configuring Content Dripping for your courses in learnyst
2. What are bundles ? How is it different from courses and quizzes ?
Bundles are like combo course. You can add multiple courses and tests into a bundle and sell them as one course (bundle). You can set independent price and sell them as independent course package. Please refer this help article on how to create bundle - Create and publish your first Bundle.
3. Regarding the user login, if a learner registers to a course from our web platform, can they log in to our mobile app with the credentials they created from the web platform and vice versa ?
Yes, you are right. Learners can access your web and mobile apps seamlessly with same username and password.
4. What are the pros and cons of uploading videos to Learnyst server versus YouTube / Vimeo ?
We will ensure the content security of your videos if it is uploaded in Learnyst server. You can upload videos through course builder interface available within your admin panel. If it is embedded from Youtube or Vimeo then your vidoes will get streamed from Youtube or Vimeo. Learnyst will not be able to assure you content security as your content will be streamed from third party server. We recommend loading your free content on YouTube and paid content on Learnyst. Content streamed from YouTube / Vimeo will not be considered as bandwidth consumption on your Learnyst account.
5. What security features does Learnyst offer ?
We provide multiple security features to protect your course content from piracy.

i. Username and password authentication for every learner.

ii. Timed signed URL for accessing content

iii. Encrypted course content streaming to learners so that actual course content cannot be downloaded even with hack methods.

iv. One Time Password (OTP) with learner IP number detection to track multiple logins.
6. What will be the effect on bandwidth mentioned in your plan if I am hosting with YouTube? What factors are considered for bandwidth calculation ?
If videos are hosted on Youtube or Vimeo your bandwidth on Learnyst will not be considered. Other factors that are considered for bandwidth are streaming of course content like videos hosted on Learnyst, PDFs, PPTs, HTML lessons, assessments, webpage loading and other data rendered to your learners from Learnyst.
7. Is there any facility to track the bandwidth usage from the admin panel ?
Yes, you can anytime track your bandwidth consumption from your billing page.
8. If assuming 10000 users in the first month what will be an approximate bandwidth we should expect ?
Bandwidth consumption is dependent on your course size and monthly active users. Considering average course consumption of 100MB per active learner and 25% of learners to be active in a given month. For total learner base of 10,000, you can expect bandwidth usage to be 100MB X 2500 active learners = 250GB bandwidth. Hope this calculation is clear.
Note:
Based on our data stats we have seen a maximum of about 25% of learners active in a given month.
9. What is the maximum number of learners enrolled within a single client of yours and how much bandwidth they are using ?
A maximum number of learners per account we have seen is 100K + learners. They are in our enterprise plan (customized plan).
10. Please let me know about your server configurations ?
We are hosted on Amazon with auto-scaling and load balancer servers. We run Application Server and database on different machines. The Application server is typical EC2 Large Instance which scales depending on load and database is Amazon RDS machine. All media files are kept in private Amazon S3 server which can be accessed from Cloud Front CDN with signed URL (secured URL). The Amazon instance is shared among all our users. We use technologies like CDNs, Transcoder for better video streaming, Adaptive streaming, daily data backups etc.
11. How secure is my content on Learnyst. Do I own my learner data ?
Yes. Learnyst provides at most importance to protect your content. Your course content are stored in secure Amazon servers and only your admins will have access to your content. You can also download your student details like email, phone number and course enrolment details any time. You can check our data protection clause in our terms and conditions page - Privacy-policy
12. What is the difference between faculty and instructors ?
Faculties are sub-admins, they can manage courses & learners. Instructors are just placeholders in course page. You can add details about teachers who have prepared or contributed for a course.
13. How many pages can I create using Learnyst website builder ?
In an attempt to keep the website builder simple and easy for people who have minimum knowledge of website design, we have Customized the web builder with Single Page Creation Option. In this Single Page, you can add multiple sections like About Us, Courses, testimonials and Contact details. If you want more web pages for your website then we suggest you using WordPress or Wix. Please check 2iim.com where learn.2iim.com is offered by learnyst and other pages are developed by 2iim.
Overall, learnyst offers you following pages that can be accessed by learners prior login
i. Landing Page
ii. Unlimited Course Pages
iii. Signup Page
iv. Terms & Condition Pages
v. Newsfeeds
14. Does Learnyst support SCORM & TINCAN ?
Yes. SCORM Content works on Learnyst. You can check example course contents loaded on. studio.learnyst.com/
Please note that
i. The SCORM content will be loaded as a zip package. We cannot alter the SCORM player or capture any user stats within SCORM content. But the lesson completion status can be captured on Learnyst.
ii. We cannot encrypt SCORM content. However, pirating SCORM content is difficult by its nature.

Tincan Roadmap
We are planning to develop TINCAN Player which can understand TINCAN Format and also play encrypted videos & pdfs. We are in planning phase. We will add TINCAN Spec iteratively to Learnyst Platform. Expected release date for implementing TINCAN player is Aug 2017.
15. What kind of data protection and privacy policy does Learnyst offer ?
All course data and user data belongs to you. Learnyst has no rights over your course content and user data. You can find details about privacy policy on our website at - Privacy-policy
16. How can I get the data dump of my courses and learner details ?
Upon your request, we will provide you complete data dump of your course (videos included) and learner information. Please note that data dump will be provided only for subscribed and active accounts.
17. Will my courses content and learner data created during trial period be intact if upgraded to paid plan ?
Yes, all your course content and mock test content uploaded during the trial period will be intact. You can also invite and sell courses during your trial period. Your content and the entire account will be linked to your branded domain without any data loss when you upgrade to a paid plan.
18. Can I upgrade anytime? What will happen to my data ?
You can upgrade or downgrade your account anytime. All your course data and learner data will be intact when you upgrade your account. Please note that you might experience data loss if you choose to downgrade your account. This data loss depends on features that you lose with a downgrade. Any changes to subscription plan will be effective from your next billing cycle.
19. How can I link Learnyst account to my own domain/website ?
You can link your Learnyst account to your branded website by configuring your DNS records on your domain service provider's dashboard. We will assist you and provide necessary details for updating your DNS records when you upgrade to Learnyst paid plan.
20. What's the difference between Learnyst & teachable? What are some of the distinguishing features of Learnyst ?
Learnyst offers following distinctive features
i. Branded learning apps on Android and iOS
ii. Content security. All your course content are DRM encrypted and streamed making your content highly secure.
iii. No transaction fee will be charged by Learnyst.
iv. Payment gateway integration so that you can get course payment directly to your account.
v. Quiz engine to conduct mock tests and assessments. You can sell quizzes similar to courses.vi. Fixed and transparent pricing that provides you at least 10X returns.
21. What payment system learnyst support ?
Learnyst supports many popular International and Indian payment gateways. Here is the list of popular payment gateways that Learnyst supports.
International payment gateways
i. Stripe
ii. Paypal
iii. 2CheckOut

Indian Payment gateways
i. Razorpay
ii. CCAvenue
iii. Instamojo
22. Do you provide custom features ?
To help our customers get the feature they require and at the same time to preserve Learnyst (company) interest, we follow following framework in providing customized features for our customers.
MANDATORY - Must have features. We don't charge
IMPORTANT - Features implemented in near Future. We charge 25% of estimated cost
OPTIONAL - Optional features or good to have features but not required. We will charge 60% of estimated cost
CUSTOM - Customer specific feature and cannot be reused. We will charge one-time customization fee and fixed monthly charges required for maintaining the custom feature. We provide such customer-specific customizations as part of enterprise plan.
23. Can I host my courses and sell them from my branded website/domain name? If so, how can I get my courses enabled to my domain ?
Learnyst offers branded learning apps on web and mobile. On the web, you can link your learning portal on your branded website/domain through DNS setting (refer FAQ #19 How can I link Learnyst account to my own domain/website). If you subscribe for mobile apps, we provide branded Android and iOS apps in your preferred brand name. You can get more details about branded mobile learning apps at- http://learnyst.com/teaching-apps
24. Does Learnyst offer any marketing assistance or service ?
We are technology company first. At present we are focusing all our efforts to provide you world class learning apps that you can scale. We offer marketing tools like email, SMS, Push messaging services with analytics. With Learnyst offered marketing tools you can communicate better with your learners and analyze your marketing campaigns. We are working on course and learner insights. Course insight helps you analyze which course of yours is working good. With learner insight you can get detailed reports on how your learners are performing within the course.
Our constant endeavour has been to make our customers reach more learners and grow their business. With this spirit we keep shipping new marketing features like SEO optimized webpages, deep linking, social banners etc. We also keep sharing some of the best online marketing practices that we keep discovering. You can find such marketing articles at our blog site http://blog.learnyst.com/
25. Does Learnyst offer live video tutoring or interactive whiteboard ?
Currently, Learnyst does not offer live video tutoring or interactive whiteboards. However, many of our customers are using the third party live conferencing tools like WebEx & gotomeetings and share live classroom /meeting link within lesson content. This can be easily done with HTML lessons. Using HTML lessons you can share external links or even embed HTML codes thereby allowing you to provide live tutoring details within your course content.